Stable applications, monitored and ready for evolve.
The AMS for DOMVS iT is responsible for supporting applications to ensure operational continuity and keep the environment ready to meet new business demands.
Continuous support for applications that need to remain relevant.
Application Management Services, or AMS, is an application management and support model that concentrates recurring environmental demands in a specialized team.
DOMVS iT takes on this routine with continuous monitoring to handle incidents, maintain application stability, and drive their evolution over time.
What changes for the business
Less effort on maintenance, more focus on evolution.
Protected operation
Keep critical systems available and monitored.
Structured incident response
Reduce the impact of failures with an operation prepared to act.
More focus for the internal team
Remove recurring demands from the schedules of strategic teams.
Applications that continue to evolve
Keep the environment aligned with new business needs.
How we structure the AMS
Support prepared to follow the entire application lifecycle.
Support management
We organize the operation and the recurring demands of the application.
Continuous monitoring
We monitor the environment to identify deviations before they have an impact.
Incident management
We handle incidents with defined priority and follow-up until resolution.
Change management
Evolutions are conducted with control over the impact on the environment.
Evolutionary improvements
The application continues to advance as new needs arise.
SLA and governance
Agreed-upon indicators provide visibility into performance and service level.
Frequently asked questions
AMS stands for Application Management Services. It is a service model focused on the management, support, and continuous evolution of enterprise applications throughout their lifecycle.
AMS makes sense when application support starts consuming the internal team's capacity or when the company needs a specialized structure to keep critical systems running and evolving.
IT support usually covers broader infrastructure and user demands. AMS is focused on application support and evolution, with continuous management of system-related demands.
Yes. DOMVS iT can take over support for existing applications after a phase of assessing the environment and transferring the knowledge necessary to begin operations.
The scope is defined according to the company's applications and needs and may involve corrective maintenance, operational monitoring, incident management, and application evolution.
Service levels are defined according to the criticality of the demands and the contracted model. These agreements guide priorities, response times, and the monitoring of operations.
The investment depends on the volume of applications, the complexity of the environment, and the required service level. DOMVS iT structures the AMS model according to the reality of each operation.